When selecting “save” to complete a transaction it no longer returns the screen to the transaction list but leaves the existing transaction on the screen. It looks like it hasn’t posted the transaction so it is very easy to post twice, but when returning to the transaction list it is there. Before the update, saving always returned the screen to the transaction list. Is anyone else having the same issue?
We see the same issue. It doesn’t always happen - just random.
It used to always return to the transaction list - but not now.
Can’t offer a solution but hope BGL notice the discussion.
These glitches appear here and there but usually is rectified by BGL the next day.
Not so I’m afraid. This has been going on ever since the last upgrade. It happens on pretty much every transaction.
I haven’t had this error posting entries before - try clearing your web history and restarting your web browser it solves a lot of errors.
Also everytime BGL does a update to the SF360 software, you should clear your browser history/cache, so that your web browser is able to download the updated software data.
One of our staff working from home had an issue where she could not change the date to Create Entries at 30 June - it was stuck on the 29th June, could not edit it at all.
This was rectified by properly syncing the computer time with the time server, the time on her computer was only off by 3 minutes…
Hello @Daymind, @mdean and @JYSUPER ,
Firstly, thank you for your time in letting us know of this.
I am pleased to inform you all that this is now fixed in our latest update that went out last week on 18/05/2023.
This issue should no longer occur anymore.
However, if the issue still persists, please do let us know and one of our team members will be in touch with you to gather further information.
Thank you all again for your time and contribution to the community.
Have a great day everyone!
I noticed this as well especially in journals! Had a few duplicated entries before I realised what the system was doing, hopefully they fix this soon as it is very annoying.