Rollover Error for a member

I have requested a rollover into a fund and have received the following error. I was wondering if anyone knows what the problem is.

Error

Code

SUPER.GEN.GEN.26

Description

Unable to verify SMSF member.

Make sure ABR has the member listed - under associates I think.

Thanks.
Members are already listed in ABR.

Hi VAS,

Please log a BGL support ticket if the issue remains unsolved.

Thanks
Eric