Pension Account Member Statement_shows Fund start date, not Pension start date

Not sure why the Fund start date appears where the Pension Start Date should on the member statement…


Hi @Rosalie,

The Account Start Date is pulled from the Start Date associated with that member’s account found in the account details screen for that member:


The Date Joined Fund is populated from the earliest start date associated with that member, see the following article for more information:

I’m not sure why the Account Start Date for your member is the same as the Date Joined Fund but if you continue seeing this in the member’s statement, log a support call and we’ll take a look and see what’s causing it.

1 Like