I am wondering if anyone else has noticed and has taken issue with the change to correspondence to clients sent from CAS360, changed as of this Monday 29th Oct just gone?
I believe this specifically relates to DocuSign documents (docs or annual reviews) being sent to clients.
Until now at our firm, we have been sending correspondence to our client and CCing in the Director and client manager, and collecting a BCC copy to our corp sec email.
Recipients would receive the email and see the others that were CCd in, as per standard email formatting.
Now, however, each individual person is receiving a separate email with no CCs - as if we have only sent the email to them. We’ve had a number of concerned queries from our Directors and Managers as to why they received the email and if the email was even sent to the client - it has caused us quite a headache.
Just checking to see if anyone else has noticed and brought it up?
EDIT - I’ve just been informed also that the people that are CCd in are receiving copies of the “Documents Completed” emails for every email they were included in. This is a major issue, especially as it was changed without consultation or announcement.